This is Buzzy's Country Store blog designed to keep you apprised of what's going on at the Store. Buzzy's is a general store located in St. Mary's County, Southern Maryland near Pt. Lookout State Park. Buzzy and Jean Ridgell purchased the Store from Jean's father Harry Raley in 1953. Buzzy operated it until his passing in 2009. His son J. Scott Ridgell is the current owner.

Wednesday, July 19, 2017

Windshield In; Blood Pressure Meds Maybe

Recently I had two occasions wherein I had to deal with insurance matters.  

First, I called the VA Charlotte Hall clinic to see about getting my Doctor there to approve a refill for some blood pressure medication that I take.  I am on the last of the three refills that the Doc had approved for me several months ago, so I now need her to issue me a new script for any future refills.

Over the phone, I was informed by the receptionist at Charlotte Hall that I had to contact their Medical Advice folks in D.C. and was given that phone number.

I called that number and a recording informed me that they were extremely busy at this time but if I left a phone number someone would call me back.  I did so.  They never called.

After no one called me back that day, I tried again the next morning and got the same non-responsive result.

Next day I then decided to try and negotiate my way thru the VA website to see if I could do this request online.  After poking around for several minutes, I learned that I had to apply to become a Premium Member in order to make internet inquiries for prescription assistance.  (If I were simply refilling an active prescription online it would have worked smoothly.  But because I needed a Doctor's ok to get another refill, it got complicated.)

To apply to become a Premium Member, I was instructed to download and complete the application form and mail it to them.  I did so and mailed the form into them.  I am currently awaiting approval in order to use the internet process.  They noted that if I did not hear anything back from them within 20 days of my application then I should follow up.

Meanwhile, I tried the Medical Advice phone line again and finally got thru to someone named Laverne.  She entered my request into their system and informed me that I should be getting it soon.  Good news is I got 80 some days of pills left to see if this works.  But frankly, I will be pleasantly surprised if it does so.

My second insurance encounter was the polar opposite regarding processing and completion. 

Driving down to Buzzy's Country Store last Thursday a week ago, a pebble flew up and cracked my windshield.  Friday morning  I stopped in A&M Glass shop in Great Mills where Ron Armsworthy and Heather  checked it out  and set up an appointment for them to replace it. 

After talking to them, I then called my State Farm insurance rep Josh Mesh.  He had someone who handles window replacements for them call me a few minutes later to take all my info.  The rep informed me that she would call Heather and take care of everything paperwork-wise.   

On the following Wednesday, I dropped my truck off at A&M and later that morning I retrieved it with a new window shield.  No muss, no fuss and no deductible since it is covered under my insurance plan. 

All of which led me to ponder - why shouldn't getting my blood pressure meds refilled be as simple? 

P.S.  I still haven't received any notification from the VA indicating that my script was or will be refilled.  Got my fingers crossed however.

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